Terms & Conditions

Terms & Conditions

Effective Date: 20 Aug, 2026

Welcome to NAMI Pest Control Services. By booking or using our pest control services, you agree to the following Terms & Conditions. Please read them carefully before confirming your service.

NAMI Pest Control Services provides pest inspection, treatment, prevention, and related pest management services for residential and commercial properties.

The specific treatment, service frequency, and expected results may vary depending on the type of pest, level of infestation, property condition, and environmental factors.

Before treatment, our technicians may inspect the property to identify the pest problem and determine an appropriate treatment method.

NAMI will make reasonable efforts to provide effective pest control. However, complete elimination of pests cannot always be guaranteed because pest activity may depend on factors outside our control.

Additional treatments may be recommended where necessary.

Customers are responsible for:

Failure to follow preparation or aftercare instructions may reduce the effectiveness of the treatment.

Customers must follow all safety instructions provided by NAMI before, during, and after treatment.

Depending on the treatment method, customers, pets, or other occupants may be required to temporarily leave the treated area.

NAMI will use pest control products and treatment methods in accordance with applicable instructions and professional practices. Customers should not enter treated areas until the recommended re-entry time has passed.

Pest control is a process rather than an instant solution. Some treatments may require time to achieve their full effect.

The appearance of pests immediately after treatment does not necessarily mean that the treatment has failed.

The effectiveness of treatment can be affected by:

Where a re-treatment is included in the selected service package, it will be provided according to the conditions and time period communicated at the time of booking.

A re-treatment may not be applicable where reinfestation results from conditions outside NAMI's reasonable control or where the customer has not followed recommended preparation or prevention measures.

Any additional treatment outside the agreed service package may incur additional charges.

The service price will be communicated to the customer before treatment whenever reasonably possible.

Payment must be made according to the agreed payment terms.

Additional charges may apply where:

Customers should provide reasonable notice when cancelling or rescheduling an appointment.

Repeated cancellations, last-minute cancellations, or failure to provide access to the property may result in a cancellation or service-call fee where applicable.

NAMI may also reschedule a service when weather, safety concerns, technical issues, or other circumstances make treatment unsuitable.

Customers must ensure that NAMI technicians can safely access the areas included in the service.

If access is unavailable or unsafe, the technician may be unable to complete the treatment.

NAMI is not responsible for delays or incomplete services caused by restricted access, locked areas, unsafe conditions, or inaccurate information provided by the customer.

Customers are responsible for protecting valuable, fragile, or sensitive belongings before treatment where instructed.

NAMI will take reasonable care while performing services but cannot be held responsible for damage to items that were not properly secured, removed, or disclosed before treatment, or for pre-existing damage or defects.

NAMI Pest Control Services will perform services with reasonable care and professional standards.

However, NAMI will not be responsible for losses, damages, or pest activity resulting from circumstances beyond its reasonable control, including structural defects, neighboring properties, customer actions, environmental conditions, or failure to follow treatment instructions.

Nothing in these Terms & Conditions excludes any rights or protections that cannot legally be excluded under applicable law.

Successful treatment does not guarantee that pests will never return.

Pests may return due to environmental conditions, neighboring properties, food sources, moisture, structural openings, or other factors.

NAMI may recommend ongoing pest management or preventive treatments where appropriate.

If you are dissatisfied with a service, please contact NAMI Pest Control Services as soon as possible and provide details of the issue.

We will make reasonable efforts to investigate the concern and, where appropriate, recommend corrective action or additional treatment.

NAMI reserves the right to modify its service offerings, pricing, treatment methods, and service policies when necessary.

Any material changes applicable to a confirmed booking will be communicated to the customer where reasonably possible.

Customer information collected during booking or service delivery may be used for purposes such as scheduling, communication, billing, service management, and customer support.

NAMI will take reasonable measures to protect customer information and will handle personal information in accordance with applicable privacy laws.

By booking, confirming, or receiving pest control services fromNAMI Pest Control Services, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.